Our normal processing time is 1-3 business days from the date you place the order.
Every controller is hand built so we need that time to get your custom controller ready.
Once your order has been assembled and thoroughly tested for quality, we will ship it USPS to your doorstep.
Orders placed on weekends will be processed and confirmed the following Monday.
Please make sure the shipping address information you’ve entered matches your credit card billing address. For Example: street/city/state/zip must match EXACTLY.
Ensure that there are no typos or misspellings with your name, street address, city, state, and zip code and avoid using abbreviations unless they appear that way on your statement.
Call your issuing bank to ensure that your bank has recently updated their online transaction database. In some cases, the address they have entered into their online address verification system is outdated.
You will receive an email upon completing your order.
Please ensure that you check your spam/junk mail folder for any correspondence from us, as we might not be on your safe list.
You can Contact Us, we would be happy to resend any information you might need.
If you have received a tracking number, but nothing is coming up at USPS.com, it has been scanned, but unfortunately tracking numbers from USPS takes up to 24 hours to update on their site.
We know this is frustrating, but rest assure, if you have received a tracking number, it is because your order from XMOD Electronics has shipped.