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Terms and Conditions

Terms and Conditions

At XMOD Electronics we want to bring the highest quality products to the consumer, and at the same time make you aware of our company policy in order to avoid any misunderstanding to insure 100% Satisfaction Guaranteed. Below is a list of issues we decided to address.

Payments
We accept all major debit/credit cards, pre-paid cards and Paypal.
Please make sure the billing information you’ve entered matches your credit card billing address. For Example: street/city/state/zip must match EXACTLY.
Ensure that there are no typos or misspellings with your name, street address, city, state, and zip code and avoid using abbreviations unless they appear that way on your statement.
Call your issuing bank to ensure that your bank has recently updated their online transaction database. In some cases, the address they have entered into their online address verification system is outdated.
All forms of payment are subject to verification and review by XMOD Electronics.
We reserve the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized or illegal activity.
We do not accept personal checks or money orders as a form of payment for online orders.

Warranty
All controllers come standard with a 180 day warranty.
The included warranty covers parts, mod chips and labor but does not cover excessive wear or accidental damage to the controller including but not limited to: spilled drinks or food on the controller, dropping the controller, or mishandling it.
Once approved, the buyer is responsible for return shipping charges. The package must be insured for the final sales price.
Returned merchandise must include the vendor packaging and all contents, and must be in the same condition as when it was received.
Upon receipt, we will test the item for functionality and inspect it for physical damage and/or abuse.
A product of the same functionality or repair will be provided once the returned item has passed our inspection.
If the return does not meet any of the above conditions, the product will be returned to the buyer at the buyer's cost.
*Please note that all controllers come with a void if broken seal on the back of our controllers. If for any reason this seal is broken or the controller has been tampered with, your warranty is no longer valid.

Repairs
If you wish to send an item back for repair you MUST have a return authorization number. Any items returned WITHOUT a return authorization number will be shipped back immediately.
Once you send an item in for repairs it will be tested and we will contact you if a payment is needed.

Return Policy
Refunds are accepted within 7 days for unused and unopened items.
All returns are subjected to a 20% restocking fee plus shipping cost on all refunded purchases.
Exchanges are offered on defective items. For defective product received, please contact us within 5 days to obtain an RMA number.
After the 5 day period has passed, we will not grant any defective return requests.
To return an item you will need to contact our customer service department for a return authorization number.
Any items returned WITHOUT a return authorization number will be shipped back immediately.
Once approved, the buyer is responsible for return shipping charges. The package must be insured for the final sales price.
Returned merchandise must include the vendor packaging and all contents.
Upon receipt, we will test the item for functionality and inspect it for physical damage and/or abuse.
Refunds will be issued using the same method of payment and the same credit or debit card as the original purchase (except for gifts cards and e- gifts cards in which case you will get a refund on a new e-gift card). Shipping charges and sales tax on shipping are not refundable.
It is at the sole discretion of XMOD Electronics as to what is an acceptable return.
If the return does not meet any of the above conditions, the product will be returned to the buyer at the buyer's cost.
*Please note that all controllers come with a void if broken seal on the back of our controllers. If for any reason this seal is broken or the controller has been tampered with, your warranty is no longer valid.


The following items are NON REFUNDABLE:

Rapid Fire Chips: This product does not come with a warranty. Our mod chips are delicate and can be easily damaged by an untrained individual. Therefore XMOD ELECTRONICS does not offer refunds on any chips that have been soldered to.
You have 7 days to return the unused product. Please read through our instructions before working on a mod kit to be sure you can perform the installation.

Custom designed controller. This will include any designs with logos, names and characters.